Elkay Troubleshooting Guide | Halsey Taylor Troubleshooting Guide
Elkay & Halsey Taylor Troubleshooting Guide
Click on a blue heading to expand it and see possible solutions to your problem. If you need further assistance, please call us at 1-800-518-5388 and our experts will help you find the right part to fix your water cooler or drinking fountain.
Water is not getting cold
Compressor is warm or hot & fan will not shut off
A. Relay connection to compressor is loose
Push relay on to compressor
B. Relay is defective
Replace Relay
C. Condenser Fins in front of the fan are covered with debris
Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
D. Refrigerant charge problem
Contact service agent
Compressor is room temperature and fan runs continuously
B. Condenser Fins in front of the fan are covered with debris
Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
C. Possible defective compressor
Compressor needs to be replaced Contact Service agent
Compressor is room temperature & fan will not run
A. Power lost to outlet
Restore power to outlet
B. Wire terminal not plugged in to cold control
Locate correct terminal & plug in to cold control
C. Open cold control
Replace cold control
Compressor or inside of water cooler is hot and the fan is not running
A. Fan is blocked by a tube
Remove tube from fan
B. Fan is defective
Replace fan
Compressor is making a loud knocking or grinding noise
A. Compressor is defective
Compressor needs to be replaced Contact Service agent
Water runs out of bubbler continuously
Water cooler is an EZ, HTV or electric eye series water cooler and water runs even when the power cord is not plugged in
A. Solenoid or solenoid diaphragm is defective
Replace solenoid (To verify: while water is running unplug the power cord. If the flow does not stop immediately then replace the solenoid)
Water cooler is an EZ, HTV series water cooler and water stops immediately every time when you unplug the power cord from the outlet
A. Press bar is sticking & holding micro-switch down
Replace press bar or repair the cause of the sticking press bar such as the basin hanging on the mounting bracket on an EZ model or the press bar screw too tight on the HTV model
B. Micro-switch behind press bar is defective
Locate & replace defective micro-switch
Water Cooler is an EHF, WC, HAC, or EMABF series water cooler
A. Press bar adjustment screw has not been adjusted properly
Refer to manual & adjust press bar screw clockwise until flow stops
B. Regulator is not stopping the water
Replace regulator, could be caused by sand or similar residue consider adding filter
Water cooler or Fountain model other than previous models listed
A. Regulator is not stopping the water
Replace regulator, could be caused by sand or similar residue, consider adding filter
Water won't flow intermittently
Water Cooler was manufactured prior to 2001 & water is very cold
A. Sensing wire on the cold control has vibrated out of the bulbwell partially
Push sensing wire down in the bulbwell until it is seated
B. Condenser Fins in front of the fan are covered with debris
Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
C. Cold Control is out of calibration
Replace cold control
D. Bulbwell has detached from the evaporator coils
Evaporator needs to be replaced contact service agent
Water Cooler was manufactured after 2001 & water is very cold
A. Cold Control is out of calibration
Replace cold control
Water is not very cold & compressor & fan will cycle for several minutes
A. Condenser Fins in front of the fan are covered with debris
Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
B. Low on refrigerant or partial restriction
Contact Service agent
Water Quality Problem (Taste or Odor)
Water has a taste or odor problem
A. Installer used plumbers putty or other sealant when connecting water supply
Remove sealant & use Teflon tape or compression fitting
B. Installer used a commercial grade stainless steel braided flex line to connect water supply to water cooler
Remove stainless steel braided flex line & replace with appropriate supply line
C. Water has bacteria or sulfur content
Contact your local water department & have water tested & add appropriate filter, water cooler may need to be flushed with a food grade sanitizer
Water stream is too low
Stream is too low after initial installation of the product
A. Water pressure is lower than factory test conditions
Refer to manual &Adjust regulator screw clockwise to desired height
B. Press bar adjustment screw has not been adjusted for EHF, WC, HAC, or EMABF series water coolers
Refer to manual & Adjust press bar adjustment screw
C. Solenoid will not open up all of the way on EZ, HTV or electronic eye models
Replace solenoid
D. Strainer screen is plugged with debris
Clean or replace strainer screen
E. Water Cooler has an added filter that is restricted
Replace filter
Regulator screw is turned all of the way clockwise and the flow is still too low
A. Water shut off valve is not open all of the way
Open shut off valve all of the way
B. Regulator valve is defective or restricted with debris
Replace regulator
C. A flexible water line is kinked within the water cooler
Remove insulation from the line & remove the kink
D. Strainer screen is plugged with debris
Clean or replace strainer screen
E. Water Cooler has an added filter that is restricted
Replace filter
Water Stream is too high
Water stream is too high
A. Water pressure is higher than factory test conditions
Refer to manual & adjust regulator screw counter clockwise to desired height
B. Shut off valve is not open all of the way causing a back pressure
Open shut off valve all of the way
C. Bubbler or orifice is partially restricted with mineral deposits causing back pressure (similar to placing your thumb partially over the end of a garden hose)
Clean or replace bubbler or orifice
No water flow
Water cooler is an EZ, HTV or electric eye operated model
A. No power to outlet
Restore power to outlet
B. Wire disconnected form solenoid
Find correct wire & place on to solenoid
C. Power cord to water cooler is open (compressor & fan will not run)
Replace power cord
D. Water shut off valve not open
Open shut off valve
E. Regulator valve defective
Replace Regulator
F. Kinked water line internally
Locate affected line & remove kink
No water flow on all other water coolers / fountains
A. Water shut off valve not open
Open shut off valve
B. Regulator valve defective
Replace regulator
C. Kinked water line internally
Locate affected line & remove kink
D. Strainer screen is plugged with debris
Clean or replace strainer screen
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I rated you a 5. I would have given you folks a 10 but 5 was your highest rating you show. Just a little background for this testimonial. I have been dealing with Flushmate Customer Service for over two weeks. On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. The young lady was super nice and tried to fix the problem with a few steps. It still wouldn't stop running. She said she would send me out a new cartridge and It should arrive in about 3 days. Bingo it did as promised. However the repair only lasted a day. I called back on 2/22/2018 and spoke to another gracious young lady. While my tank was not one on their recall she still said she would send me out a whole new tank. I received it on 2/27/2018. I called my plumber and he said he couldn't come till 3/4/2018. I scheduled it with him. I then discovered Flushmate had DIY videos so I checked it out. After several missteps and several hours of knuckle busting I just completed the task at 4a.m. All seems to be working and I'm about to try and get a few winks. In closing let me thank everyone I dealt with for going above and beyond in customer service..
Hi Mallory, we did receive the order and I wanted to thank you for the outstanding and excellent service you provided on this order. From the beginning of the order, to the delivery, you helped with updates and information that was very helpful and beneficial for our customer. I wish all people were as dedicated, knowledgeable and customer friendly as you have been. I will definitely continue to work with you and I look forward to placing my next order coming up soon. Again, thank you for updates and accuracy of your delivery time for this order. Excellent Job!
I put the parts on and they are working . A big thanks to you and your company for the help, also the videos were a help. I will use your company again!
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She was very helpful in helping me find a replacement cleanout cover for our facility here in Alaska.
I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. She did what she said she would do in a timely fashion. Unfortunately, good customer service like that has become difficult to find.
Thank you Mallory!
Hi Mallory
I just wanted to thank you for all of your help !!!!! The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great!
I know where I will go for any plumbing issues I may run in to!! I have already referred your company to 3 of my friends who are facilities managers with different company's \. Thank You again.
Shealyn B. was wonderful to work with! She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. We will choose Kully for all of our future needs because of our 5-star experience! Thank you!
Good Afternoon,
Just wanted to say hi and to let you know that all items that I have ordered from you have arrived, once again an outstanding customer service and just a great person to work with.
Thank you
You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order.
Mallory, spout was received today and looked great. We installed the replacement spout today! It looks great.
Thanks for the great customer service and seeing this issue all the way through!
Thanks Shealynn, have a great weekend! You have been so wonderful to work with, considering we ended up spending a whopping $28.00 with Kully Supply. Please let me know if there is someone at your company who I can contact to compliment the excellent service you have provided us.
Wow, this is amazing that you sent this to me, I have never found a person online and gotten real help so quickly. Thanks so much, have a good weekend.
Managers always here when things go wrong but rarely do they when they go right. Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. That's a great employee you have there. She was courteous, helpful, knowledgeable and represented your company very well. Has made me a customer for my plumbing needs. Give her a bonus or at least a public "atta boy" (or girl in this case)!
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She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. I appreciate her help. I took a lot of her time for parts that are not all that valuable, but important to me. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included.
Take he to lunch on me! (Really, tell her that a customer was very pleased and wanted to take time to say so.)
The Halsey Taylor water fountain at the church was streaming the water to fast and to long and when I Chatted with Mallory she was very helpful by downloading the owners manual for me and telling me how to adjust the pressure from the outside. I'm so thankful for this sight and If I need any parts in the future I will come to this sight first. Thank you for making my job easier!!!
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Dear Shealyn,
Thanks for your response and here is what I think I need. Karaley I knew it was only a matter of time with her ability to treat people someone would see that. She truly is a great person and I have enjoyed getting to know her. I hope you and I will have the same type as well.
hi Mallory
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Absolutely the best customer service I've ever seen with a company. I'm a facilities manager so I deal with a lot of people and she was an absolute joy to speak with.
Thank you for taking the time to contact the manufacturer about the exact replacement part, Mallory. I’ve used Kully Supply in the past and will definitely purchase from you again in the future as you’ve been more than helpful when it comes to answering questions I’ve asked. Have a terrific day and I look forward to contacting you again.
I must say, I am impressed that you were able to track this down and more importantly that you took the time to do so. Really appreciate your providing the parts breakdown, this is a big help.
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