Elkay & Halsey Taylor Troubleshooting Guide


Click on a blue heading to expand it and see possible solutions to your problem. If you need further assistance, please call us at 1-800-518-5388 and our experts will help you find the right part to fix your water cooler or drinking fountain.


  • Water is not getting cold

    • Compressor is warm or hot & fan will not shut off

      A. Relay connection to compressor is loose
      Push relay on to compressor
      B. Relay is defective
      Replace Relay
      C. Condenser Fins in front of the fan are covered with debris
      Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
      D. Refrigerant charge problem
      Contact service agent
    • Compressor is room temperature and fan runs continuously

      A. Possible open overload or relay
      Replace overload and relay
      B. Condenser Fins in front of the fan are covered with debris
      Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
      C. Possible defective compressor
      Compressor needs to be replaced Contact Service agent
    • Compressor is room temperature & fan will not run

      A. Power lost to outlet
      Restore power to outlet
      B. Wire terminal not plugged in to cold control
      Locate correct terminal & plug in to cold control
      C. Open cold control
      Replace cold control
    • Compressor or inside of water cooler is hot and the fan is not running

      A. Fan is blocked by a tube
      Remove tube from fan
      B. Fan is defective
      Replace fan
    • Compressor is making a loud knocking or grinding noise

      A. Compressor is defective
      Compressor needs to be replaced Contact Service agent
  • Water runs out of bubbler continuously

    • Water cooler is an EZ, HTV or electric eye series water cooler and water runs even when the power cord is not plugged in

      A. Solenoid or solenoid diaphragm is defective
      Replace solenoid (To verify: while water is running unplug the power cord. If the flow does not stop immediately then replace the solenoid)
    • Water cooler is an EZ, HTV series water cooler and water stops immediately every time when you unplug the power cord from the outlet

      A. Press bar is sticking & holding micro-switch down
      Replace press bar or repair the cause of the sticking press bar such as the basin hanging on the mounting bracket on an EZ model or the press bar screw too tight on the HTV model
      B. Micro-switch behind press bar is defective
      Locate & replace defective micro-switch
    • Water Cooler is an EHF, WC, HAC, or EMABF series water cooler

      A. Press bar adjustment screw has not been adjusted properly
      Refer to manual & adjust press bar screw clockwise until flow stops
      B. Regulator is not stopping the water
      Replace regulator, could be caused by sand or similar residue consider adding filter
    • Water cooler or Fountain model other than previous models listed

      A. Regulator is not stopping the water
      Replace regulator, could be caused by sand or similar residue, consider adding filter
  • Water won't flow intermittently

    • Water Cooler was manufactured prior to 2001 & water is very cold

      A. Sensing wire on the cold control has vibrated out of the bulbwell partially
      Push sensing wire down in the bulbwell until it is seated
      B. Condenser Fins in front of the fan are covered with debris
      Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
      C. Cold Control is out of calibration
      Replace cold control
      D. Bulbwell has detached from the evaporator coils
      Evaporator needs to be replaced contact service agent
    • Water Cooler was manufactured after 2001 & water is very cold

      A. Cold Control is out of calibration
      Replace cold control
    • Water is not very cold & compressor & fan will cycle for several minutes

      A. Condenser Fins in front of the fan are covered with debris
      Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
      B. Low on refrigerant or partial restriction
      Contact Service agent
  • Water Quality Problem (Taste or Odor)

    • Water has a taste or odor problem

      A. Installer used plumbers putty or other sealant when connecting water supply
      Remove sealant & use Teflon tape or compression fitting
      B. Installer used a commercial grade stainless steel braided flex line to connect water supply to water cooler
      Remove stainless steel braided flex line & replace with appropriate supply line
      C. Water has bacteria or sulfur content
      Contact your local water department & have water tested & add appropriate filter, water cooler may need to be flushed with a food grade sanitizer
  • Water stream is too low

    • Stream is too low after initial installation of the product

      A. Water pressure is lower than factory test conditions
      Refer to manual &Adjust regulator screw clockwise to desired height
      B. Press bar adjustment screw has not been adjusted for EHF, WC, HAC, or EMABF series water coolers
      Refer to manual & Adjust press bar adjustment screw
      C. Solenoid will not open up all of the way on EZ, HTV or electronic eye models
      Replace solenoid
      D. Strainer screen is plugged with debris
      Clean or replace strainer screen
      E. Water Cooler has an added filter that is restricted
      Replace filter
    • Regulator screw is turned all of the way clockwise and the flow is still too low

      A. Water shut off valve is not open all of the way
      Open shut off valve all of the way
      B. Regulator valve is defective or restricted with debris
      Replace regulator
      C. A flexible water line is kinked within the water cooler
      Remove insulation from the line & remove the kink
      D. Strainer screen is plugged with debris
      Clean or replace strainer screen
      E. Water Cooler has an added filter that is restricted
      Replace filter
  • Water Stream is too high

    • Water stream is too high

      A. Water pressure is higher than factory test conditions
      Refer to manual & adjust regulator screw counter clockwise to desired height
      B. Shut off valve is not open all of the way causing a back pressure
      Open shut off valve all of the way
      C. Bubbler or orifice is partially restricted with mineral deposits causing back pressure (similar to placing your thumb partially over the end of a garden hose)
      Clean or replace bubbler or orifice
  • No water flow

    • Water cooler is an EZ, HTV or electric eye operated model

      A. No power to outlet
      Restore power to outlet
      B. Wire disconnected form solenoid
      Find correct wire & place on to solenoid
      C. Power cord to water cooler is open (compressor & fan will not run)
      Replace power cord
      D. Water shut off valve not open
      Open shut off valve
      E. Regulator valve defective
      Replace Regulator
      F. Kinked water line internally
      Locate affected line & remove kink
    • No water flow on all other water coolers / fountains

      A. Water shut off valve not open
      Open shut off valve
      B. Regulator valve defective
      Replace regulator
      C. Kinked water line internally
      Locate affected line & remove kink
      D. Strainer screen is plugged with debris
      Clean or replace strainer screen

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